What “Supervised” autonomy actually means for your team
Four levels, from Assistant to Autonomous Within Scope. A practical guide to deciding how much an agent should do on its own.
Von HOSPIWORK editors · 24. Oktober 2026 · 5 Min. Lesezeit
Beispielgeschichte: Platzhalterinhalt zur Veranschaulichung, kein echter Bericht. Namen, Zitate und Zahlen sind erfunden.
Every agent on FritzMe is classified on a four-level autonomy scale. The level describes what the agent may do without a person approving it — not how intelligent it is.
Most hotels start at Supervised: the agent prepares the work, a person approves it. Moving up a level should be a decision based on evidence from your own operation.
Unabhängige Redaktion. Recherchiert und geschrieben von der FritzMe-Redaktion. Niemand bezahlt für Berichterstattung.
Weitere Geschichten
How an 86-room hotel in Mallorca gave its reservations team back two hours a day
Hotel Son Vent receives around 60 reservation emails a day in three languages. Here’s what changed when an agent started drafting the replies — and what didn’t.
Gelebte GastfreundschaftThe night audit is changing. The night auditor isn’t going anywhere.
Automation is taking over reconciliation. Night teams are spending the time on guests, safety and handovers.
Erfahrungen aus der UmsetzungHousekeeping boards built in four minutes, not forty
Nordlys Hotel’s executive housekeeper on planning 210 rooms with an agent — and why she still approves every board.