“I’ll automate the paperwork. Never the welcome.”
A general manager in the Alps on choosing technology that gives her team more time with guests.
Von HOSPIWORK editors · 30. September 2026 · 7 Min. Lesezeit
Beispielgeschichte: Platzhalterinhalt zur Veranschaulichung, kein echter Bericht. Namen, Zitate und Zahlen sind erfunden.
She has introduced three new systems in two years — and turned down more. Her test is simple: does it give a person on her team more time with a guest?
“The first hour of a stay is ours,” she says. “What happens in the back office can change completely. What happens at the desk shouldn’t.”
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